For Owners, Boards, Counsel & Carriers

What PCC Does

A defect investigation looks at three questions: what condition exists, what likely caused it and when it likely began. PCC observes the site and reviews the plans, specifications and project records. It then compares the work with the drawings, the manufacturer's instructions and the construction practice in place when it was built. The report states what the evidence supports and what it does not.

Site Observation & Records Review

Site visits, plan and specification review and the project records, compared with how the work was actually installed.

Building Envelope & Waterproofing

Windows, doors, roofs, decks, balconies and wall assemblies. For leaks, see water intrusion investigation.

Repair History & Recurring Conditions

What was repaired and when, whether the condition came back and why the earlier repair did not hold.

Destructive Testing Protocol

Where to open, what to record and a photo record of each opening. Openings are made by a licensed contractor you hire.

Code-Related Observations

Conditions compared with the code in effect when the work was built. Observations and opinions, never a code certification.

Finish & Material Matching

Whether replacement finishes can match the existing ones, which often decides how far a repair has to extend.

Before You Call

What to Gather Before You Call

You do not need all of these to contact PCC.

Please wait for PCC's instructions before sending documents.

  • Dated photos of the condition
  • When it started and any repairs since
  • Plans, specifications or permits, if you have them
  • The builder's or contractor's name, for the conflict check
  • Any earlier reports
How It Works

How a Defect Investigation Starts

  1. First call & conflict check: what happened, where and who is involved, plus a conflict check before any file is opened.
  2. Documents, once PCC asks for them: plans, specifications, photographs, the repair history and any prior reports.
  3. Scope in writing: what will be investigated and who else is needed, agreed before professional work begins.
  4. Site investigation: field observation, plus any openings or testing under the agreed protocol.
  5. Report: written findings, then a call to walk you or your counsel through them.
Frequently Asked

Defect Investigation: Quick Answers

What is a construction defect investigation?

An investigation of a reported building condition: what is wrong, what likely caused it and when it likely began, as far as the evidence supports. PCC observes the site and reviews the plans, specifications and project records. It then compares the work with the drawings, the manufacturer's instructions and the construction practice of the time. The result is a written report of findings.

Who hires PCC for a defect investigation?

Property owners, HOA boards, developers, attorneys and insurance carriers. Owners and boards usually want to know what to repair and whose work the condition traces to. Counsel and carriers usually need the findings for a claim or a dispute. In litigation PCC is normally retained through counsel.

Does PCC do destructive testing or water testing?

PCC writes the protocol and observes. Openings are made by a licensed contractor the client hires and any water testing, sampling or laboratory work is done by a qualified testing firm. PCC records each opening and test and uses the results in its findings.

Does PCC give structural engineering opinions?

No. PCC is not an engineering firm. Structural, mechanical, electrical, plumbing and soils questions go to the matching licensed engineer, retained by the client or by counsel. PCC can help define what the engineer is asked to look at.

How is a defect investigation different from expert witness support?

A defect investigation answers what happened and why. Expert witness support adds the work a dispute needs, such as early case assessment, review of the other side's reports and support for counsel through discovery. Many matters start as an investigation and move into litigation support later.

How soon should an investigation start?

As soon as the condition is found and before repairs cover it up. Evidence changes once repairs begin. If a repair cannot wait, take dated photographs first and keep any materials that are removed. California sets time limits on defect claims; counsel can advise on how they apply.

Do you work for homeowners?

Yes. PCC works directly with homeowners on construction-defect and water-intrusion investigations, site observations and renovation advisory assignments. For dispute-related work, your attorney may also retain PCC.

How soon can you visit?

Contact PCC with the property location and your timing needs.

PCC is a construction forensics and construction management firm, not a law firm or an engineering firm.

From PCC Insights

Related Reading

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State Guides

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What the investigation should establish before a claim goes forward.

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Methodology

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Defect Investigation

Found a condition that needs explaining?

Tell us what you are seeing, where and how long it has been happening. We respond to inquiries within one business day.